Shipping, Returns & Refund Policy

1. Order Processing and Shipping

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Estimated delivery times begin after the order has been shipped and are provided for reference only. Delivery times may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, and ZIP/postal code information.

We are not responsible for delays, failed delivery, returns, or disposal caused by an incorrect or incomplete address, recipient unavailability, or failure to respond to the carrier.

If reshipment is required for these reasons, additional shipping costs may be charged to the customer.

2. Lost Packages

If tracking has not updated for an extended period or a package appears to be lost in transit, please contact us so that we can request an investigation with the carrier.

Customers may be required to provide information or cooperate with the carrier's investigation.

If the carrier confirms that a package was lost in transit, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law.

3. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, parcel locker, building reception or management office, household members, neighbors, and the local carrier.

Please report delivery-related issues within 14 calendar days of the recorded delivery date.

When the carrier confirms delivery to the shipping address provided at checkout, including a mailbox, parcel locker, reception desk, or other authorized delivery location, the order will generally be considered delivered.

We are generally not responsible for packages that are lost, misplaced, or stolen after confirmed delivery to the correct address.

Refunds or replacements are not automatically provided for packages showing confirmed delivery, but we will reasonably assist with a carrier investigation where appropriate.

Nothing in this section limits any rights or remedies required by applicable law.

4. Damaged, Defective, Missing, Expired, or Incorrect Products

Please inspect your order after delivery.

Any missing, damaged, defective, expired, or incorrect product should be reported within 7 calendar days of delivery.

For damaged or defective products, please contact us as soon as reasonably possible and provide photographs or other supporting evidence if requested.

After verification, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

Claims submitted after 7 days may not be accepted unless otherwise required by applicable law.

5. Returns of Cosmetics and Beauty Products

Due to the hygienic and personal-use nature of cosmetics, skincare, and beauty products, sales are generally final after delivery.

Opened, unsealed, used, tested, or sampled products are not eligible for return or refund unless the product is defective or a remedy is otherwise required by applicable law.

We generally do not accept returns or exchanges based solely on:

  • change of mind;
  • personal preference;
  • scent;
  • shade;
  • texture;
  • individual skin compatibility; or
  • expected cosmetic results.

Exceptions may apply to products that are incorrect, materially damaged, defective, expired, recalled, or otherwise subject to a remedy under applicable consumer protection law.

Shipping and return costs are generally non-refundable unless the issue resulted from our error or applicable law requires otherwise.

6. Shipping Charges

Original shipping charges are generally non-refundable.

Express or expedited shipping charges are also generally non-refundable once the applicable shipping service has been provided.

Customs duties, import taxes, carrier handling fees, and similar charges are generally non-refundable by us unless the charge resulted from our error or applicable law requires otherwise.

7. Customs, Duties, and Import Requirements

Orders may be shipped internationally from South Korea.

Unless otherwise stated at checkout, customers are responsible for complying with destination-country import requirements and for paying any customs duties, import taxes, brokerage charges, carrier handling fees, or other charges imposed by local authorities or carriers.

Refunds or free reshipments are generally not provided when a package is returned, refused, abandoned, or disposed of because the customer:

  • refused to pay applicable duties, taxes, or fees;
  • failed to complete required customs procedures;
  • failed to respond to customs or carrier requests; or
  • refused delivery.

If a returned package is received by us in resalable condition, we may, where appropriate, issue a refund for the eligible product value after deducting non-refundable shipping, return, customs, or carrier charges.

This section does not limit any rights available under applicable law.

8. Refunds

Approved refunds will normally be issued to the original payment method.

Once a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges, duties, taxes, customs fees, and other non-refundable charges will generally not be included in the refund unless required by applicable law or unless the refund results from our error.

9. Payment Disputes and Chargebacks

If you experience a problem with your order, please contact us first so that we have an opportunity to investigate and resolve the issue.

If a chargeback or payment dispute has already been opened with a bank, card issuer, PayPal, or other payment provider, a separate refund may not be processed while that dispute remains active.

We may provide relevant order information, shipping records, tracking information, delivery confirmation, and customer communications to the payment provider as supporting evidence in connection with a dispute.

10. Repeated or Potentially Fraudulent Claims

We may review requests involving repeated, excessive, inconsistent, or potentially fraudulent refund, replacement, or return claims.

We may request additional information or supporting evidence before approving a refund, replacement, or return.

Nothing in this section limits any mandatory consumer rights or remedies provided by applicable law.