Refund policy

Returns and Refunds Policy

1. Damaged, Defective, Missing, Expired, or Incorrect Products

Please inspect your order after delivery.

Any missing, damaged, defective, expired, or incorrect product should be reported within 7 calendar days of delivery.

For damaged or defective products, please contact us as soon as reasonably possible and provide photographs or other supporting evidence if requested.

After verification, we will provide an appropriate remedy, which may include a replacement or refund, subject to product availability and applicable law.

Claims submitted after 7 days may not be accepted unless otherwise required by applicable law.

2. Returns of Cosmetics and Beauty Products

Due to the hygienic and personal-use nature of cosmetics, skincare, and beauty products, sales are generally final after delivery.

Opened, unsealed, used, tested, or sampled products are not eligible for return or refund unless the product is defective or a remedy is otherwise required by applicable law.

We generally do not accept returns or exchanges based solely on:

- change of mind;
- personal preference;
- scent;
- shade;
- texture;
- individual skin compatibility; or
- expected cosmetic results.

Exceptions may apply to products that are incorrect, materially damaged, defective, expired, recalled, or otherwise subject to a remedy under applicable consumer protection law.

Shipping and return costs are generally non-refundable unless the issue resulted from our error or applicable law requires otherwise.

3. Shipping Charges and Customs Fees

Original shipping charges are generally non-refundable.

Express or expedited shipping charges are also generally non-refundable once the applicable shipping service has been provided.

Customs duties, import taxes, carrier handling fees, and similar charges are generally non-refundable by us unless the charge resulted from our error or applicable law requires otherwise.

4. Refunds

Approved refunds will normally be issued to the original payment method.

Once a refund has been processed, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Shipping charges, duties, taxes, customs fees, and other non-refundable charges will generally not be included in the refund unless required by applicable law or unless the refund results from our error.

5. Payment Disputes and Chargebacks

If you experience a problem with your order, please contact us first so that we have an opportunity to investigate and resolve the issue.

If a chargeback or payment dispute has already been opened with a bank, card issuer, PayPal, or other payment provider, a separate refund may not be processed while that dispute remains active.

We may provide relevant order information, shipping records, tracking information, delivery confirmation, and customer communications to the payment provider as supporting evidence in connection with a dispute.

6. Repeated or Potentially Fraudulent Claims

We may review requests involving repeated, excessive, inconsistent, or potentially fraudulent refund, replacement, or return claims.

We may request additional information or supporting evidence before approving a refund, replacement, or return.

Nothing in this section limits any mandatory consumer rights or remedies provided by applicable law.