Shipping policy

Shipping Policy

1. Order Processing and Shipping

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Estimated delivery times begin after the order has been shipped and are provided for reference only. Delivery times may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, and ZIP/postal code information.

We are not responsible for delays, failed delivery, returns, or disposal caused by an incorrect or incomplete address, recipient unavailability, or failure to respond to the carrier.

If reshipment is required for these reasons, additional shipping costs may be charged to the customer.

2. Lost Packages

If tracking has not updated for an extended period or a package appears to be lost in transit, please contact us so that we can request an investigation with the carrier.

Customers may be required to provide information or cooperate with the carrier's investigation.

If the carrier confirms that a package was lost in transit, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law.

3. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, parcel locker, building reception or management office, household members, neighbors, and the local carrier.

Please report delivery-related issues within 14 calendar days of the recorded delivery date.

When the carrier confirms delivery to the shipping address provided at checkout, including a mailbox, parcel locker, reception desk, or other authorized delivery location, the order will generally be considered delivered.

We are generally not responsible for packages that are lost, misplaced, or stolen after confirmed delivery to the correct address.

Refunds or replacements are not automatically provided for packages showing confirmed delivery, but we will reasonably assist with a carrier investigation where appropriate.

Nothing in this section limits any rights or remedies required by applicable law.

4. Customs, Duties, and Import Requirements

Orders may be shipped internationally from South Korea.

Unless otherwise stated at checkout, customers are responsible for complying with destination-country import requirements and for paying any customs duties, import taxes, brokerage charges, carrier handling fees, or other charges imposed by local authorities or carriers.

Refunds or free reshipments are generally not provided when a package is returned, refused, abandoned, or disposed of because the customer:

- refused to pay applicable duties, taxes, or fees;
- failed to complete required customs procedures;
- failed to respond to customs or carrier requests; or
- refused delivery.

If a returned package is received by us in resalable condition, we may, where appropriate, issue a refund for the eligible product value after deducting non-refundable shipping, return, customs, or carrier charges.

This section does not limit any rights available under applicable law.