Terms & Conditions
1. General
By accessing, browsing, or purchasing from our website, you agree to these Terms & Conditions and our Shipping, Returns & Refund Policy.
We may update these Terms from time to time. Changes will apply from the date the revised Terms are posted on our website.
2. Orders
All orders are subject to acceptance, payment verification, and product availability.
We reserve the right to cancel or refuse an order before shipment where reasonably necessary, including in cases involving:
- suspected fraud or unauthorized activity;
- payment verification issues;
- pricing or inventory errors;
- product or shipping restrictions; or
- legal or regulatory requirements.
If we cancel a paid order before shipment, the applicable amount will be refunded to the original payment method.
3. Prices and Product Information
We make reasonable efforts to ensure that product prices, descriptions, images, ingredients, sizes, and other information displayed on our website are accurate.
However, product formulations, packaging, labeling, shades, design, and other manufacturer details may be updated from time to time.
Customers should always review the ingredient list, warnings, directions, and other information shown on the actual product packaging before use.
Product images are provided for reference purposes. Actual packaging or appearance may vary due to manufacturer updates, lighting, photography, or display settings.
If there is a material error in pricing or product information, we may contact you before fulfilling the affected order.
4. Product Availability
Products are offered subject to availability.
We may limit quantities, discontinue products, or remove products from sale without prior notice.
If an item becomes unavailable after payment has been received and we cannot fulfill the order, the applicable amount will be refunded.
5. Payments
Customers are responsible for providing valid, complete, and accurate payment and billing information.
Orders may be delayed, reviewed, or cancelled if payment cannot be verified or if fraud, unauthorized activity, or another payment issue is reasonably suspected.
Payment processing may be provided by third-party payment service providers and is also subject to their applicable terms and policies.
6. Customer Responsibilities
Customers are responsible for:
- reviewing product descriptions and ingredient information before purchase;
- checking for known allergies or sensitivities;
- following product directions, warnings, and instructions;
- providing accurate billing, shipping, and contact information; and
- complying with applicable customs and import requirements.
7. Product Use
Cosmetics, skincare products, and beauty products must be used only as directed and for their intended purpose.
Individual cosmetic results and skin responses may vary.
Please review the ingredient list before use, particularly if you have known allergies or sensitivities.
Discontinue use if irritation or an unexpected reaction occurs. Seek appropriate medical advice when necessary.
Nothing on our website is intended to replace professional medical advice, diagnosis, or treatment.
8. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, photographs, product descriptions, layouts, and design elements is owned by us or used with authorization.
Such content may not be copied, reproduced, distributed, modified, or commercially used without appropriate permission.
Third-party brand names, trademarks, logos, and other intellectual property remain the property of their respective owners.
9. Reviews and Customer Content
If you submit a review, photograph, comment, or other content to our website, you confirm that the content is truthful, lawful, and does not infringe the rights of another person.
We may moderate or remove content that we reasonably determine to be fraudulent, abusive, misleading, unlawful, infringing, or otherwise inappropriate.
By submitting content for publication, you grant us permission to display and use that content in connection with our website and business, subject to applicable law and any permissions presented at the time of submission.
10. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes, restricts, or limits any liability, statutory warranty, consumer right, or remedy that cannot legally be excluded, restricted, or limited.
11. Shipping, Returns, and Refunds
Shipping, delivery, customs, returns, replacements, refunds, and related matters are governed by our Shipping, Returns & Refund Policy, which forms part of these Terms & Conditions.
12. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping carriers, social media services, analytics providers, and other service providers.
We are not responsible for the independent terms, privacy practices, availability, or content of third-party services.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
This provision does not exclude or limit any mandatory consumer protection rights or remedies that apply to customers in their jurisdiction.
14. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
15. Contact
If you have questions regarding an order, product, return, refund, or these Terms, please contact us using the contact information provided on our website.